Terms & Conditions

About Our Website

Our website provides customers with access to hair-care, beauty, personal-care, and related products for purchase online.

We reserve the right to modify, update, suspend, or discontinue any part of our website, products, services, or features at any time.

Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse, disrupt, or attempt to gain unauthorized access to the website.

Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, specifications, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to packaging updates, manufacturer changes, screen settings, photography, lighting, or product variations.

Product Usage

Our products are intended to be used according to the instructions provided on the product packaging or product page.

Customers should carefully review the ingredients and usage instructions before using a product.

If you have known allergies, sensitivities, or specific concerns, you should review the ingredients and seek appropriate professional advice before use.

Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation containing details of your purchase.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

• Product availability issues
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect customer information
• Duplicate or unusual orders
• Shipping restrictions
• Other operational or legal reasons

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.

Product Availability

Product availability may change without notice. We cannot guarantee that every product displayed on our website will remain available at all times.

If an ordered product becomes unavailable, we may contact you regarding available options or cancel the affected item and process an applicable refund.

Prices

All product prices displayed on our website are subject to change without prior notice.

The applicable price for an order is generally the price displayed at checkout when the order is successfully placed.

Shipping charges, taxes, discounts, promotional offers, or other applicable charges may be displayed separately during checkout.

Payments

We may provide multiple payment methods through authorized payment service providers.

By completing a payment, you confirm that you are authorized to use the selected payment method.

Payment processing may also be subject to the terms and policies of the relevant payment provider.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Details policy.

Estimated delivery times may vary depending on location, courier availability, weather, holidays, operational conditions, and other circumstances beyond our control.

Please ensure that the delivery information provided during checkout is accurate and complete.

Returns, Refunds & Exchanges

Returns, refunds, replacements, or exchanges are subject to our applicable return and refund policy.

If you receive a damaged, defective, incorrect, or otherwise problematic product, you must contact us by email within the applicable return period and clearly explain the issue.

To help us verify the issue, customers may be required to provide:

• Order number
• Product details
• Clear photographs of the product
• Photographs of the packaging, if applicable
• A brief description of the issue

Our team will review the submitted information and evidence to determine whether the issue is genuine and eligible for a return, replacement, or refund.

If the reported issue is verified and found to be eligible under our policy, we will provide the applicable return, replacement, or refund.

If the issue cannot be verified, the product does not meet our return conditions, or the claim is found to be invalid, the return or refund request may be rejected.

Certain products may not be eligible for return due to hygiene, safety, opened packaging, or other applicable restrictions.

Customers are advised to contact us before sending any product back. Unauthorized returns may not be accepted or eligible for a refund.

Damaged or Incorrect Products

If you receive a product that appears damaged, defective, incorrect, or materially different from what you ordered, please contact us within the applicable reporting period.

We may request:

• Order number
• Photographs or videos of the package
• Photographs of the product
• Description of the issue
• Other information reasonably required to investigate the matter

Promotional Offers

From time to time, we may provide discounts, coupons, promotional codes, bundles, or other special offers.

Promotional offers may have specific terms, eligibility requirements, validity periods, or usage limits.

• Promotional codes cannot be exchanged for cash.
• Offers may not be combined unless specifically stated.
• Offers may be modified or withdrawn at any time.
• An offer may be limited to one use per customer or order.

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities performed through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or are involved in fraudulent, abusive, or unlawful activity.

Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to access restricted areas without authorization.
• Interfere with website functionality or security.
• Introduce malicious software or harmful code.
• Copy or misuse website content without permission.
• Use automated systems to collect website information without authorization.
• Submit false, misleading, or fraudulent information.
• Engage in activities that could harm our website, business, customers, or service providers.

Intellectual Property

Unless otherwise stated, the content available on this website, including text, graphics, logos, product descriptions, images, designs, layout, branding, and other materials, is owned by or licensed to us.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

User Reviews & Content

If you submit reviews, comments, photographs, feedback, or other content to our website, you agree that the content:

• Is truthful and based on your genuine experience.
• Does not violate the rights of another person.
• Does not contain unlawful, abusive, defamatory, or misleading material.
• Does not contain malicious software or harmful content.
• Does not infringe intellectual property or privacy rights.

We reserve the right to remove content that violates these requirements or is otherwise inappropriate.

Third-Party Services

Our website may use third-party services such as payment providers, shipping companies, analytics services, hosting providers, marketing platforms, and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

We are not responsible for the independent policies or practices of third-party services.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance
• Technical problems
• Security incidents
• Server or hosting issues
• Internet connectivity problems
• Third-party service interruptions
• Other circumstances beyond our reasonable control

Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from claims, losses, damages, liabilities, costs, or expenses arising from your violation of these Terms & Conditions, misuse of our website, or violation of applicable laws or third-party rights.

Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to the jurisdiction of the appropriate courts or authorities applicable to our business.